FAQ

SHIPPING

After you have placed an order you will receive a confirmation of your order via email.

When we have sent your package you will receive another email that your package has been sent.

After that you will receive the items within 3 working days.

We ship for free with orders from €35. For orders below €35 you pay shipping costs.

We only ship within the Netherlands

RETURN CONDITIONS

You may return your package no later than 14 days after receiving it by sending us an email at info@clubbasis.nl.

You must return items immediately, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the agreement.

You are on time if you return the items before the period of 14 days has expired.

You may try on items, but not wear them. You can return the item in its original packaging.

Please note: Removing tickets and labels is unnecessary for trying on the items.

If you return an article, you only pay the costs for the return shipment.

If you return the entire order, we will refund the purchase amount including shipping costs within 14 days after withdrawal.

The refund will be made after all returns have been received correctly